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Returns must be authorized by sending us a
RETURN AUTHORIZATION REQUEST >>

At Seattle Luxe, we do everything we can to make the return process simple and fast.  Simply fill out a RETURN REQUEST.   You will receive complete return instructions by email and your RETURN AUTHORIZATION NUMBER.  Just follow the instructions.  Upon receipt of the merchandise in new or like-new condition, we will issue a refund via the method you used for payment (credit card, check, etc.), subject to our Return Policy, below.

What is the most frequent reason for return?  "TOO LARGE".  Take the time to measure before you buy!  Dimensions are always given for every product on our website.   Remember, the minescule image on the website may not convey the actual size - often surprisingly large - of the product itself.

Return Policy

Most merchandise is accepted for refund or exchange if returned within 30 days in saleable condition.  Christmas Gifts purchased after November 1st are refundable through the end of January.
  
The following items are not refundable:

  1. All custom-made items, including but not limited to: address plaques, many custom mailboxes, most John Boos products, and custom-made mirrors.  Once production has begun for your custom made product it becomes non-refundable.
  2. Hardwire mirrors that have had the wires connected to electrical wiring.
  3. Replacement parts.
  4. Any item requiring assembly, that has been assembled or partially assembled.

Exceptions will be made if defective, or if damaged during shipping.

ALL RETURNS MUST BE AUTHORIZED:
If you send a return without authorization, your shipment will usually be refused.
If a non-authorized return is accepted there is a $15.00 processing charge.
To obtain authorization fill out THIS FORM.

Returns are acceptable for any reason or no reason.  You are responsible for shipping fees unless the return is for defective merchandise in which case we pay all costs.  Returned goods must be shipped freight prepaid. Collect shipments will be refused.  If possible, return item(s) in original packaging.  Pack very carefully to avoid damage during shipping.  UPS and the U.S. Post Office require 2" of packaging between the surrounding box and the merchandise box..

UPS and FedEx automatically insure each package for up to $100 but if the value of the merchandise you are returning is greater, take additional insurance.  If you ship by US Mail, ship INSURED.  If not insured and your package is lost or damaged, you will have no recourse.

REFUSALS and CANCELATIONS:  In the event our shipment to you is refused without our express authorization to do so, then you are responsible for round-trip freight charges.  If you cancel your order after it was shipped then you are responsible for round-trip freight charges.

DAMAGED IN SHIPPING:  SAVE all shipping materials until we tell you to discard them or until a UPS or Postal inspector sees the damaged item(s).  Notify us immediately by filling out THIS FORM.   SAVE ALL PACKING MATERIALS and LEAVE BOX AS YOU RECEIVED IT.

RESTOCKING FEES:   A restocking fee is charged for some returned merchandise, as follows: Mirrors with magnifications of 7x or greater - $10.  Bronze mirrors - $10.  TonJon Nova or Alto mirrors that have the slightest imperfection upon inspection, at our sole discretion.  

FREE SHIPPING: Our "free shipping " merchandise has the cost of shipping built into the price you paid.  In the event of a return, we reserve the right to deduct the actual original shipping cost from the amount refunded to you.  Free freight applies only to merchandise shipped within the continental United States.

Revised 8/13/2008