- Mailbox Buyers Guide
- Shipping Information
- Warranty and Returns
- Ratings / Reviews
- Questions & Answers
Mailbox Buyers Guide
Helpful tips and information to assist you in deciding which mailbox may be best for you.
Download Mailbox Buyers Guide as PDF or to read an individual page click the page below.
Waterglass Studios Ltd. specializes in heritage lighting and hardware. Located in beautiful Victoria, British Columbia, they've been providing distinctive lighting and hardware for over 25 years to homes and businesses in North America. They offer quality workmanship that is both C.S.A and U.L. Certified.
Architects, designers, builders, and homeowners are among their many repeat customers who appreciate the unique selection and dependable quality of their products.
Product lead time is subject to item availability. With 99% certainty, if an item is back-ordered, that will be indicated below the price list and add to cart button. If an item you order is on back-order and is not noted on the product page, we sincerely apologize, but will do our best to notify you promptly.
To request tracking information for an order already placed, please enter order information on our Order Status Page.
Manufacturer's Warranty:Waterglass Studios' mailboxes are warranted to be free from defects in material and workmanship. All products carry a 2 year limited manufacturer's warranty.
The warranty does not cover damages resulting from an accident after purchase, misuse, abuse, lack of reasonable care, or loss of parts.
Should your experience a product defect covered under the expressed warranty period, please contact our customer service department for prompt resolution.
Returns & Exchanges
We understand that ordering online is different than purchasing a product in a store. Online, you are unable to touch, feel, and see the item "live and in person". Should you wish to return or exchange an item, simply contact us within 30 days of receipt. We will provide return instructions to ensure a prompt and accurate refund is issued.
Items must be returned in new, unused, and resalable condition with all original packaging intact. All returned items will be inspected prior to issuing credit. Original shipping costs will be deducted from refund amount for all returns with the exception of items received defective or damaged. Original shipping costs may be waived if exchanging for another item of same or greater value. Customized orders cannot be returned due to their uniqueness.
Items offered with free shipping have the cost of shipping built into the price you pay. In the event of a return, we reserve the right to deduct the actual original shipping cost from the amount refunded to you. Free shipping applies only to merchandise shipped within the 48 contiguous United States.
If your item arrives damaged, please contact us within 5 business days of receipt of your order to ensure refund or exchange. We do not guarantee refund or exchange after 5 business days for items that may have been damaged in shipping, due to requirements set forth by our shipping carriers.