Return
Authorization Request
At Seattle Luxe, we do everything we can to make the return process simple and fast. Simply fill out the form below. On the same or next business day, You will receive complete return instructions by email and your RETURN AUTHORIZATION NUMBER. Just follow the instructions in the email..
Returns are subject to our Return Policy - please read.
Upon receipt of the returned merchandise in new or like-new condition, we will issue a refund via the method you used for payment (credit card, check, etc.).
** required fields |
Return Policy Summary
Please read our full Return Policy
Generally, merchandise is accepted for refund or exchange if returned within 30 days in saleable condition. Christmas Gifts purchased after November 1st are refundable through January 31st
The following items are not
refundable:
1. All custom-made items, including
but not limited to: address plaques, many custom mailboxes,
most John Boos products, and
custom-made mirrors. Once production has begun for a custom made product it becomes non-refundable.
2. Hardwire mirrors that have had the wires connected to
electrical wiring.
3. Mailbox replacement parts or other replacement parts purchased separately.
4. Any item requiring assembly, that has been assembled or partially assembled.
Instructions and a return authorization number, if
applicable, will be sent to you by email by the next business day.
Returns without authorization are usually refused. If not refused a $15 processing fee will be deducted from the refund amount.
DAMAGED IN
TRANSIT
Please hold all cartons and
packaging materials exactly as you found them pending instructions you
will receive from us. |
